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Privacy Policy

1. Introduction

Onyx Foundation LLC (“Onyx Foundation,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting foundation repair services, scheduling inspections, or communicating with our company.

This Privacy Policy explains how we collect, use, protect, and share your information.

2. Information We Collect

We may collect the following information when you contact us or use our services:

  • Full name

  • Phone number

  • Email address

  • Property address

  • Foundation inspection and repair inquiries

  • Appointment and service details

  • Information voluntarily submitted through website forms

  • Website usage information, cookies, and technical data

3. How We Use Your Information

We use collected information to:

  • Respond to foundation repair inquiries

  • Schedule inspections and appointments

  • Provide estimates and service information

  • Send appointment confirmations and reminders

  • Communicate regarding ongoing projects

  • Provide customer support

  • Send promotional communications when separately authorized

  • Improve our website and customer experience

  • Maintain business records and comply with applicable laws

4. SMS Messaging and Consent

Onyx Foundation LLC may send text messages to customers who voluntarily opt in to receive SMS communications.

Messages may include appointment confirmations, inspection reminders, estimates, service updates, customer support communications, and promotional offers where separately authorized.

SMS consent is obtained through an affirmative action, such as selecting an optional, unchecked consent checkbox on our website.

Consent to receive marketing messages is not required as a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply.

Customers may reply STOP at any time to unsubscribe or HELP for assistance.

5. SMS Information Sharinge Your Information

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver messages, manage customer relationships, schedule appointments, and operate our business, subject to appropriate confidentiality and data protection obligations.

SMS opt-in consent information is not shared with third parties for their independent marketing purposes.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill the purposes described in this policy.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, analyze visitor activity, and improve user experience.

You may manage cookies through your browser settings.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and exceptions.

You may opt out of SMS communications by replying STOP.

10. Third-Party Service Providers

We may use third-party service providers for website hosting, customer relationship management, appointment scheduling, payment processing, and communications.

These providers may process personal information on our behalf to perform their services.

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